Claim compensation for a delayed or cancelled flight
A claim to the airline under UK261 when your flight arrived 3 hours or more late or was cancelled at short notice. Claiming yourself is free.
Do this in chat: answer two or three questions and your agent writes it, then change it by asking.
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What the law says
- You can usually claim if your flight left a UK airport, or arrived in the UK on a UK or EU airline.
- The delay is measured on arrival at your final destination, when a door opens. It must be 3 hours or more.
- A flight cancelled less than 14 days before departure usually means compensation, as well as a refund or another flight.
- The amounts are fixed: £220 for flights up to 1,500 km, £350 for 1,500 to 3,500 km, and £520 for over 3,500 km (£260 if you arrived 3 to 4 hours late). Cancellations can be reduced if you were offered another flight at similar times.
- The airline doesn’t have to pay if extraordinary circumstances caused it, such as bad weather or air traffic control restrictions. Most technical faults don’t count.
- You have up to 6 years to claim in England and Wales, and 5 years in Scotland.
- If the airline says no, you can go to the dispute scheme it belongs to, or to the Civil Aviation Authority. Both are free. Claims companies charge a fee; claiming yourself costs nothing.
Free, impartial help:
This is not legal advice. You check the letter and send it yourself. OpenMap never sends it, files a claim for you or takes any share of money you get back.