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Write to your council

A letter you write and send yourself

A letter to your local council about a service or a problem, saying what has happened and what you want the council to do.

All letters

Do this in chat: answer two or three questions and your agent writes it, then change it by asking.

What you type stays on this device: OpenMap doesn’t see it or keep it.

What the law says
  • Every council has a complaints procedure. You can ask for your letter to be dealt with as a formal complaint.
  • If you are still unhappy when the council’s procedure has finished, the Local Government and Social Care Ombudsman (in England) can look at it for free.

Free, impartial help:

  • GOV.UK: find your local council (opens in a new tab)
  • Local Government and Social Care Ombudsman (opens in a new tab)

So they can reply to you. It goes in the letter only.

For example: Barnet Council.

For example: collect the missed bins this week.

Firm says what you will do next if nothing happens.

This is not legal advice. You check the letter and send it yourself. OpenMap never sends it, files a claim for you or takes any share of money you get back.

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