Ask for a refund, repair or replacement
A letter to the shop about goods that are faulty, not as described or not fit for purpose, asking for what the Consumer Rights Act 2015 gives you.
Do this in chat: answer two or three questions and your agent writes it, then change it by asking.
What you type stays on this device: OpenMap doesn’t see it or keep it.
What the law says
- Goods must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of getting them, you can reject faulty goods for a full refund.
- Within 6 months, a fault is taken to have been there from the start unless the shop proves otherwise. After 6 months, you may need to show it was.
- After 30 days, the shop usually gets one chance to repair or replace. If that doesn’t work, you can ask for a refund or a price reduction.
- Your claim is with the shop you bought from, not the maker.
- You have up to 6 years to take a claim to court in England and Wales, and 5 years in Scotland.
Free, impartial help:
This is not legal advice. You check the letter and send it yourself. OpenMap never sends it, files a claim for you or takes any share of money you get back.